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Intelligence report · Timeshare & vacation scams

If a company wants a large upfront fee to get you out of your timeshare, it is almost certainly a scam.

There are legitimate ways to exit a timeshare, but they do not start with an unsolicited call promising a guaranteed exit or a ready buyer if you pay a large fee up front. The same goes for a surprise call saying you won a free cruise or resort stay that you only collect after paying taxes or a booking fee. A real exit firm earns its fee from results, and a real prize is free. If a caller wants money before anything happens, hang up. Below is the live federal data behind that finding, the exact scripts these callers use, and how to check the number that called you.

The Evidence · Live federal readout
FTC + FCC · Updated Jun 28, 2026

Complaints in our federal data · since 2025

20,710

About 4,102 in the last 90 days.

30-day trend

3.6% rising

Direction moves week to week, and it can rise again.

Robocall share

~27%

arrive as automated robocalls

From 20,710 complaints in the FTC and FCC federal complaint databases, refreshed weekly. Each number and area code opens its own report page.

How it works

One promise, five forms

Timeshare and vacation scams arrive in five recognizable forms. They share one spine: a tempting promise about getting out, cashing in, or getting away, and a fee or your details required before anything is delivered. Here is how to read each one.

01

Timeshare exit upfront-fee scam

“We guarantee we’ll get you out of your timeshare. There’s just an upfront fee to start.”

What they say

A caller or letter promises a guaranteed exit from your timeshare and its rising fees. To begin, you pay an upfront fee, sometimes thousands of dollars, for “legal costs,” “transfer fees,” or “escrow.” After you pay, the work stalls or never happens.

How to tell it’s a scam

  • A guaranteed exit and a large upfront fee are the signature of this scam. Legitimate help is paid from results, not collected before anything is done.
  • Once you pay, owners commonly report the company goes quiet, the timeshare is never transferred, and the money is gone.
  • Unsolicited offers and pressure to act before fees “go up” are designed to stop you from checking the company.
What to do: Do not pay an upfront fee. Contact your timeshare company directly about exit options, and research any firm yourself before paying anything. Check the number with Ava.
02

“We have a buyer” resale scam

“Great news, we already have a buyer for your timeshare. Just cover the closing costs.”

What they say

A caller claims they have a buyer or renter lined up for your timeshare at a good price. To close the deal, you first need to pay closing costs, taxes, or a transfer fee, often wired or sent by gift card.

How to tell it’s a scam

  • The ready buyer does not exist. The story is built to justify the fee they want from you up front.
  • Real timeshare resales do not require you to wire money or send gift cards to a company that called you out of the blue.
  • After you pay, the buyer falls through, and you may be asked for yet another fee to “save” the sale.
What to do: Do not pay closing costs or fees to an unsolicited reseller. Hang up. If you want to sell, work through your timeshare company or a licensed agent you contacted yourself.
03

Free or discounted “vacation prize”

“Congratulations, you’ve won a free cruise. Just pay the taxes and booking fees to claim it.”

What they say

A call, text, or postcard says you won a free or deeply discounted cruise or resort stay. To claim it, you pay taxes, port fees, or a booking deposit first, and you give your card details to “reserve” the dates.

How to tell it’s a scam

  • A real prize is free to claim. Being asked to pay taxes, fees, or a deposit before you can collect is the scam.
  • The “free vacation” usually comes with hidden costs, a high-pressure timeshare presentation, or simply never exists.
  • A surprise win for a trip you never entered is the clearest sign it is fake.
What to do: Do not pay a fee or share your card to claim a prize trip. Delete the message or hang up. A real travel deal does not require payment to a stranger to “release” it.
04

Travel-club membership fee

“Join our exclusive travel club for huge discounts. The one-time membership is due today.”

What they say

At a presentation or over the phone, you are pitched a travel-club or vacation membership promising deep discounts on future trips. They push you to pay a large one-time membership fee on the spot to lock in the deal.

How to tell it’s a scam

  • The promised discounts are often unavailable, restricted to blackout dates, or no better than public prices.
  • High-pressure “sign today or lose it” closing is meant to stop you from reading the contract or comparing prices.
  • The large upfront membership fee is the real product, and refunds are difficult or impossible to get.
What to do: Do not pay on the spot. Take the contract home, read what is actually included, and compare the real prices before paying any membership fee.
05

Timeshare “refund recovery”

“We can recover the money you lost on your timeshare. There’s a small fee to file.”

What they say

If you were already burned by a timeshare scam, a caller claims to be a lawyer, a recovery agent, or a government office that can get your money back, for a filing fee or a percentage paid up front.

How to tell it’s a scam

  • Recovery scams target people who already lost money, often using lists of prior victims. A second fee just doubles the loss.
  • No legitimate agency or lawyer guarantees recovery in exchange for an upfront fee, and government offices never charge you to help.
  • Being contacted out of the blue about money you lost is itself a warning sign.
What to do: Do not pay anyone who promises to recover your losses for a fee. Report the original scam to the FTC at ReportFraud.ftc.gov, and check the caller with Ava.
The manipulation

Why it felt real

The pitch was built around something you genuinely want, getting out, cashing in, or getting away. Here is each thing that made it convincing, and why none of it is proof.

What made it feel real

They guaranteed they could get me out of my timeshare, which sounded like a real solution.

The truth

No one can guarantee a timeshare exit, and demanding a large fee up front is the tell. Legitimate help is paid from results. A guarantee paired with an advance fee is the scam.

What made it feel real

They said they already had a buyer ready, so the closing costs felt normal.

The truth

The buyer is invented to justify the fee. Real resales do not require you to wire money or send gift cards to a company that cold-called you, and the “buyer” conveniently disappears after you pay.

What made it feel real

I won a free cruise, so paying a small booking fee seemed worth it.

The truth

A real prize is free to collect. The fee, taxes, or deposit you are asked to pay first is the whole point, and the trip is usually loaded with hidden costs or does not exist.

What made it feel real

They knew I owned a timeshare and even named the resort, so it felt legitimate.

The truth

Ownership records and prior complaints are bought, sold, and scraped, then used to make the call believable. Knowing your resort is not proof of anything except that your details are on a list.

Your AI analyst

Run it by Ava.

Describe the call, the message, or whatever they are asking for. Ava names exactly what you are dealing with, tells you your next move, and can act to shut it down for you and keep watch in case they try again.

Browse all scam types we track and verify