ScamVerify™ FAQ - Ava, Your AI Scam Analyst

ScamVerify™ is a personal threat intelligence service built around Ava, your AI security analyst. Instead of a single lookup, Ava investigates suspected scams across seven channels (phone, website, text, email, voicemail, document, and QR code), explains the risk in plain language, remembers what she has checked for you, and can take protective actions when you ask. She is grounded in 14+ intelligence sources, including federal complaint data and carrier forensics, so her answers are backed by evidence, not guesswork.

Ava checks seven channels. Paste, forward, or upload whatever you are unsure about and she detects the type automatically:

Phone numbers: any U.S. number against FTC/FCC complaints, carrier data, robocall databases, and AI analysis.
Websites: URLs against Google Web Risk, the URLhaus malware database, and domain reputation.
Text messages: paste a suspicious text to extract and verify the numbers and links it contains.
Emails: paste the headers or content to check sender reputation, links, and phishing indicators.
Voicemails: upload a recording and Ava transcribes and checks it for scam patterns.
Documents: upload a photo of a suspicious letter, court notice, or receipt for AI entity extraction and verification.
QR codes: upload a photo of a QR code to verify its destination before you scan it.

Free teasers are available to everyone with no account required, and they show a preview of what we know about any check. To unlock the full analyst, every paid plan starts with a free trial: you are not charged for the first seven days, and you can cancel before then at no cost. Paid plans start at $13/month billed annually. See our pricing page for details.

No account is needed for free teasers, which show a preview of what we know about any phone number, website, text, email, voicemail, document, or QR code. To work with the full analyst, you start a free trial and create an account using an email magic link or Google sign in. No password is needed.

Anyone can ask a chatbot for an opinion. Ava is grounded in proprietary data a general chatbot cannot reach: FTC Do Not Call complaints (15M+ records), FCC consumer complaints, carrier network forensics, robocall and threat intelligence feeds, Google Web Risk, URLhaus, and community reports. She also remembers your history, so she gets sharper about the scams aimed at you over time. And she does not just answer: she can watch numbers for you and act on your behalf.

Ava is your AI security analyst. She investigates anything you are unsure about across all seven channels, gives you a clear verdict backed by the evidence, remembers what she has checked for you, watches for new threats, and, with your confirmation, can act on your behalf. She is an automated AI system, not a person.

Yes. Ava keeps short, sanitized notes from your investigations, such as the kinds of scams aimed at you, what you have checked, and the verdicts you received, so she can help you faster next time. Your memory is private to you, is never used to train AI models, and you can delete it at any time. Deleting your account removes everything Ava remembers. See our Privacy Policy.

With your confirmation, Ava can block a number, file a community report, add a number to your watchlist, and, if you opt in, report fraud to the FTC on your behalf using only the facts you provide. She always asks before doing anything that changes your account or contacts someone else.

Yes. Add numbers to your watchlist and Ava notifies you when something changes, such as a higher risk score, new FTC/FCC complaints, or new community reports. She can also keep an eye on scam activity in your area, so you hear about a threat before it reaches you.

Just paste the number to Ava in the app and she will check it. You will see results within a few seconds.

Paste or upload it to Ava in the app, and she detects the type automatically. For emails, paste the message (headers too, if you can get them), and for voicemails you upload the recording in the app.

Ava gives you a clear verdict in plain language, such as Safe, Likely safe, Inconclusive, Risky, or Likely scam, backed by a risk score from 0 to 100 from our scoring engine. The verdict is the bottom line, and the score shows how strong the signal is. Both are calculated from the data available for each channel, so a number with deep complaint history scores very differently from one with none.

Verdicts are based on multiple independent sources. For phone numbers, we draw on FTC complaints, FCC complaints, carrier data, robocall databases, threat intelligence, and community reports. For websites, we check Google Web Risk, URLhaus, and domain reputation. When multiple sources agree, confidence is very high. However, no system is 100% accurate. New scam numbers or phishing sites may not yet be in our databases, and legitimate numbers or domains can occasionally be flagged.

We aggregate data from 14+ authoritative sources:

Phone: FTC Do Not Call complaints (15M+ records), FCC consumer complaints, carrier forensics (carrier name, line type, CNAM), industry robocall detection databases, threat intelligence scoring, and community reports.
Website: Google Web Risk (phishing, malware, social engineering), URLhaus threat intelligence (malware URLs), and domain reputation analysis.
Text and Email: all phone and website sources above, plus sender reputation analysis and content pattern detection.
Voicemail and Document: speech to text and vision AI entity extraction, plus all phone, website, and threat intelligence sources for the entities found (phone numbers, URLs, QR codes, addresses).
QR Code: QR decoding plus the full website verification pipeline for the destination URL.

Ava synthesizes all available data into a single verdict, and shows you the sources behind it.

Spoofing is when a caller deliberately shows a fake number on your caller ID. Scammers use this to appear local or to impersonate legitimate businesses. Spoofed numbers often show as invalid because they do not actually exist in the phone network.

This means the number does not exist in the phone network. If you received a call from it, the caller was using spoofed (fake) caller ID to hide their real number. This is a common scam tactic, and Ava flags the number as high risk.

Yes. AI analysis is not perfect. Ava provides a risk assessment based on the data available, but she cannot detect every scam or guarantee accuracy. Always use your own judgment, especially for numbers or websites with limited data, and never treat a verdict as legal or financial advice.

Currently, ScamVerify™ only supports U.S. phone numbers (including U.S. territories). Website, text, email, voicemail, document, and QR code checks work for any content regardless of origin.

Free teasers show a preview of what we know about any check, such as whether FTC complaints exist or what carrier a number uses. The full analyst gives you the complete investigation: Ava's verdict in plain language, detailed complaint breakdowns, carrier forensics, threat intelligence results, her memory of your history, and the ability to ask further questions and have her act for you. Teasers are unlimited and require no account. The full analyst is included with any paid plan.

Three plans, all with the same full analyst across every channel. They differ only by how many people are covered: Individual ($15/month, or $13 billed annually), Duo for two people ($25/month, or $21 billed annually), and Family for up to five people ($37/month, or $33 billed annually). Every plan includes the full analyst with no limits on how much you use it.

Yes. Every paid plan starts with a free trial. You add a card to start, but you are not charged for the first seven days. Cancel anytime before then and you pay nothing.

There are no limits on how many checks you run. Every plan includes full access to the analyst across all channels, so you can use it as much as you need, within fair use. We will reach out before restricting any normal individual use.

Yes. The Duo plan covers two people and the Family plan covers up to five. Family protection is based on consent and is for adults: each person joins with their own private analyst, and everyone controls exactly what others can do for them or see about them. The person who pays is not automatically able to act for, or see the activity of, anyone else. See our family protection page.

Yes. Upgrades take effect immediately with prorated billing, and downgrades take effect at the end of your current billing period. Cancel anytime with no penalty, and your access continues until the end of the period you already paid for.

Monthly plans: cancel anytime, no refund, and access continues until the end of your billing period. Annual plans: prorated refund for unused months.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment partner, Stripe. Your payment information is never stored on our servers.

Click "Sign In" in the top right corner, enter your email address, and we will send you a verification code. Enter the code to sign in instantly. You can also sign in with Google. No password is needed.

The watchlist lets Ava monitor phone numbers for changes. When a number on your watchlist has a significant change, such as a risk score increase, new FTC/FCC complaints, new community reports, or a carrier change, you receive a notification. Your watchlist is completely private, and there is no limit to how many numbers you can monitor.

Visitors without an account: device information, usage data, and hashed IP addresses for rate limiting and fraud prevention.

Registered users: your display name, email address, your conversations with Ava and the memory she keeps, watchlist data, lookup history, and notification preferences. If you sign in with Google, we receive your name, email, and profile picture from Google.

See our Privacy Policy for full details.

No. We do not sell, rent, or share your personal information with third parties for marketing, and we never use your data or your conversations with Ava to train AI models.

Go to Settings, then Privacy & Data, then Delete Account. This permanently removes your account and everything associated with it, including your conversations, everything Ava remembers, your watchlist, lookup history, and notification preferences. This action cannot be undone.

Yes. After Ava checks a phone number or website, just tell her it was a scam, a robocall, or a legitimate business, and she files the community report for you, with your confirmation. Reports are anonymous and help protect everyone who checks that number or site next.

Community reports significantly affect the risk assessment. Multiple scam reports from different users increase the score, while legitimate business reports can lower it. Reports from different users carry more weight than repeated reports from the same user.

Yes. Your identity is never displayed publicly. We hash your IP address for rate limiting and abuse prevention. We do not store or have access to your raw IP address, and this information is never shown to other users.

First, check whether specific community reports are driving the high score. You can ask Ava to file a report identifying your number as a legitimate business. For persistent issues, contact us through our contact page with documentation proving your business ownership. We do not offer paid removal, a policy that protects consumers and ensures data integrity.

You can ask Ava to file a report with the FTC on your behalf, or do it yourself: visit reportfraud.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357). The FTC collects scam reports and uses them to build cases against scammers. You can also forward spam texts to 7726 (SPAM) to report them to your carrier.

If your personal phone number appears on ScamVerify™ and you would like it removed, submit a request through our contact page with proof of ownership (such as a recent phone bill). We review requests within 30 days. Note: we cannot remove numbers with multiple scam reports from different users.