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Intelligence report · Medicare & health scams

If a caller you did not expect wants your Medicare number, it is a scam.

Medicare and Social Security do not call you out of the blue to ask for your Medicare number, and a new card never costs anything. Almost every unexpected call offering a free brace, a free genetic test, new benefits, or a replacement card is after one thing: your Medicare or Social Security number, which is then used to bill for services you never received. If a caller is asking for that number or pushing a free item, hang up and share nothing. Below is the live federal data behind that finding, the exact scripts these callers use, and how to check the number that called you.

The Evidence · Live federal readout
FTC + FCC · Updated Jun 28, 2026

Complaints in our federal data · since 2025

302,093

About 40,582 in the last 90 days.

30-day trend

20.5% falling

Direction moves week to week, and it can rise again.

Robocall share

~67%

arrive as automated robocalls

From 302,093 complaints in the FTC and FCC federal complaint databases, refreshed weekly. Each number and area code opens its own report page.

How it works

One target, five scripts

Medicare and health scams arrive in five recognizable forms. They share one spine: an unexpected call offering something free or urgent, and a request for your Medicare or Social Security number to make it happen. Here is how to read each one.

01

New Medicare card or number

"We need to confirm your details before your new Medicare card can be mailed."

What they say

This is Medicare calling. New cards are being issued and we need to verify your information before yours can be sent. Please confirm your Medicare number and date of birth so we can mail the updated card.

How to tell it’s a scam

  • Medicare never calls out of the blue to ask for your Medicare number. It already has it.
  • Medicare cards are always free. There is no fee and no "verification call" required to get one.
  • The caller needs you to read the number aloud, which is the entire purpose of the call.
What to do: Hang up. Do not read out your Medicare number. If you have a question about your card, call Medicare yourself at 1-800-MEDICARE (1-800-633-4227).
02

Prescription or pharmacy call

"There's a problem with your prescription. Confirm your payment and Medicare number."

What they say

We are calling from the pharmacy about your prescription. There is a balance due, and we need to confirm your Medicare number and a card to release your medication, or the order will be cancelled.

How to tell it’s a scam

  • Your real pharmacy already has your information and does not cold-call demanding your Medicare number.
  • The threat that your medication will be cancelled today is manufactured urgency.
  • It pairs a small "balance due" with a request for your Medicare number and a card number.
What to do: Hang up. Call your actual pharmacy on the number from your prescription label or receipt to check on any real order.
03

Health-plan enrollment

"You qualify for extra Medicare benefits. Let me switch your plan today over the phone."

What they say

Open enrollment is ending and you are leaving money on the table. I can get you extra benefits, dental, and a grocery allowance on a new plan right now. Just confirm your Medicare number and I will switch you over today.

How to tell it’s a scam

  • Unsolicited "extra benefits" and "grocery allowance" calls are a high-pressure sales or scam tactic, not Medicare.
  • No one should switch your plan over the phone on a cold call. It can cancel coverage you rely on.
  • It always ends needing your Medicare number to "enroll" you.
What to do: Hang up. Compare plans yourself at medicare.gov or with your free State Health Insurance Assistance Program (SHIP) counselor before changing anything.
04

Free brace or medical device

"Medicare-approved back, knee, or wrist braces at no cost to you."

What they say

Good news, you pre-qualify for a Medicare-covered back and knee brace at no cost. We just need your Medicare number and your doctor's name to ship it out to you today.

How to tell it’s a scam

  • "Free" braces and supports offered by a cold caller are a billing scam aimed at your Medicare number.
  • Medicare-covered equipment must be ordered by your own doctor, not a telemarketer who called you.
  • The braces are billed to Medicare at high prices whether or not you need or ever use them.
What to do: Hang up. Do not give your Medicare number. If you actually need a brace, ask your own doctor.
05

Free genetic or DNA testing

"A free DNA cancer screening, fully covered by Medicare."

What they say

You have been selected for a free genetic cancer screening covered by Medicare. We will mail you a cheek-swab kit. Just verify your Medicare number and date of birth so we can process it.

How to tell it’s a scam

  • Medicare does not call to offer free genetic or DNA screening. This is a known fraud scheme.
  • The "free" test is billed to Medicare for thousands of dollars, and the results are often never used by any doctor.
  • It exists to collect your Medicare number and your DNA, both valuable to the scammer.
What to do: Hang up. Genetic testing should be ordered by your own doctor when it is medically needed. Report the call to 1-800-MEDICARE.
The manipulation

Why it felt real

The call was built to get past your guard with a familiar name and a generous offer. Here is each thing that made it convincing, and why none of it is proof.

What made it feel real

The caller said they were from Medicare, your plan, or your pharmacy.

The truth

Medicare and Social Security do not make unexpected calls asking for your number, and a real pharmacy already has your details. Saying a familiar name is not proof of who is calling.

What made it feel real

They offered something free: a brace, a genetic test, a new card, or extra benefits.

The truth

The "free" item is the bait. It is billed to Medicare in your name, often for thousands of dollars, whether or not you ever receive or need it. Free is how they get your number.

What made it feel real

They only needed you to confirm your Medicare number to proceed.

The truth

Your Medicare number is the prize. With it, a scammer can bill Medicare for services you never got, which can disrupt your real coverage. Treat it like a credit-card number.

What made it feel real

They said the offer or the enrollment window was about to close.

The truth

Urgency exists to stop you from checking. Medicare's real deadlines are public at medicare.gov, and you can always hang up and call 1-800-MEDICARE to verify before doing anything.

Your AI analyst

Run it by Ava.

Describe the call, the message, or whatever they are asking for. Ava names exactly what you are dealing with, tells you your next move, and can act to shut it down for you and keep watch in case they try again.

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